Cancellation FAQ

How can I cancel my order?

Track your order and check the current order status. At Tata CLiQ Palette, you can cancel your order BEFORE it has been processed by the brand/seller.

Here's how to cancel your order:

1. Log in to your account and go to Me Page

2. Select the appropriate order from ‘My Orders’

3. Click on ‘Cancel Order’ for the item(s) you want to cancel, individually

4. Select the appropriate reason for cancellation and confirm.

5. Once you're done, we'll send you an acknowledgement of the cancellation and refund the full amount you've paid against it.

Remember, you won’t be able to cancel an order after it has been processed by the brand/seller.

When can I cancel my order?

Track your order and check the current order status. At Tata CLiQ Palette, you can cancel your order BEFORE it has been processed by the brand/seller.

After cancellation you'll receive the full amount you've paid against it.

Can I cancel only part of my order?

Yes you can. You can individually cancel product(s) in your bag. Just make sure your order is NOT processed by the brand/seller yet. Go to the "My Orders" tab in the "Me" section to cancel products.

Why do I see a disabled cancel link?

That means the product(s) from your order have already been shipped and you can't make any cancellations now.

How will I get my refund when I cancel an order?

Once your order cancellation has been confirmed, the refund amount will be credited back to the source account (which you used to pay) within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.

Will I get the complete refund for the order I’ve cancelled?

Yes. We refund the entire amount (including shipping charges if any) for all orders that are cancelled successfully.

What should I do if I don’t get my refund in the promised time?

Firstly, we are sorry about this. Please be assured, if we’ve sent you a confirmation on the order cancellation, you will definitely get your refund. In rare cases, we face technical difficulties that can delay the refund transfers. If the wait seems too long, please raise a complaint here

Why was my order cancelled by Tata CliQ?

Sometimes we cancel orders for various reasons:

1. The product could be out-of-stock

2. The product didn't clear quality check, etc.

Don't worry, once an order has been cancelled, the refund amount will be credited back to the source account within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.

Additionally, you can place a fresh order and get your favourite beauty buy home.